Responsible Gaming

Casino games are meant to be an exciting form of entertainment, but for you to always enjoy playing, it is important to remember that you must stay always within your limits. If you find that you are losing too much money or spending more time gambling than you should; be aware that these are clear signs of addiction and you should act.

 

If you do not control your gambling activity then it will lead to addiction. If left unaddressed, this can result in to financial, personal and psychological problems.

 

At WEGOWIN, we care about your well-being. Our Website has several responsible gaming features to help you play within your limits. Most of these features are available under your player account settings so you have to set them once you have logged into your account. Other features are enabled automatically by us, such as reality checks to make you aware that you have been playing for a long time. Please do not ignore these messages. Every time these messages come on your screen, you should ask yourself if it’s time to stop playing or cool off for a while. Should you feel like limiting your gambling behavior, we offer several features to help you enjoy a safe and responsible online casino experience, such as being able to set limits yourself. Please remember, you can also contact our  customer service  for further assistance.

 

Play it safe: play with limits

An ancient gambling proverb says, “Know your limits and stick to them”. That means you should only gamble with what you can afford to lose, and only gamble for as long as it remains fun. This is the key to a safe online casino experience.

You can be easily lose sight of your limits  during gameplay, so WEGOWIN has equipped your player account with a few nifty safeguards you can configure to suit your needs and play safe. These include:

  • Session limits: these are little reminders that appear after set amounts of time to remind you just how long you’ve been playing for. They also come with options to continue playing, or to log out there and then.

 

  •  Set session limits
  • Deposit limits: your account comes with default deposit limits, which limit the amount you can deposit per day or per week. Should you feel the need, you can lower this limit. And if you want to increase it again, you can do. However, the increase will take seven days to process.
    Set deposit limits
  • Loss limits: if you’re worried about losing too much, you can limit the amount of money you can lose per week.
    Set loss limits
  • Wagering limits: use wagering limits to control how much money you are able to wager per week. If you reach your limit, you'll receive an on-screen notification.
    Set wagering limits

If you want to see the session limits in action, simply sign in, set a favorable time limit, click play now and play one of our games until the message appears. Want to experience responsible gaming WEGOWIN? Join us now and play online casino with limits that suit your situation.

Limit increase timeframes

We don’t want you to make a decision you’ll regret instantly. So to ensure you continue to have a safe, enjoyable playing experience, limit increases and removals won’t take effect immediately:

  • limit increases/removals only take effect after seven days.

Time-outs and self-exclusion

If you’re still concerned that your gambling is becoming a problem, you can always self-exclude yourself from our Website .  This will suspend your account while you take a long break from gambling. To help you avoid temptation during this time, we’ll be sure not to send you any marketing material.

  • During this time, you’ll be blocked from doing the following:
  • Depositing any funds
  • Playing on WEGOWIN or any related site for real money
  • Logging into your playing account

In addition WEGOWIN provides the following self-exclusion options to players:

  • Temporary, where you cannot login for a self-determined number of days.
  • Permanent, where you will be excluded from logging in at WEGOWIN indefinitely.

Please be sure to withdraw any remaining funds in your account prior to self-excluding yourself. Once your account has been locked, you won’t be able to log in to request a withdrawal!

Self-exclude yourself or take a time-out from playing at WEGOWIN

Underage gambling

Gambling can have financial implications and should therefore only be enjoyed by adults.

  • WEGOWIN requires its registered players to be at least 18 years of age, or the age of majority in their country of residence in the event that this is older.

To assist us with this, WEGOWIN will check a player’s details against known third party databases to ensure customers are of age. If we suspect that you are underage, we won’t issue you with an account. No winnings will be paid out to accounts belonging to underage players.

WEGOWIN has the obligation to report any person who abuses of this feature to law enforcement agencies. This means that you can get into trouble with the law of your country.

Filtering software

To further protect yourself you can try installing internet filtering software on your computer. These programs prevent you and others from using your computer to access online online content.

We recommend  NetNanny and CyberPatrol, although other filtering software is available.

Further assistance

Although these steps are designed to limit, or completely halt, your gambling at WEGOWIN, you may wish to seek further assistance. If you suspect you have a gambling problem, you should consult an expert at the earliest opportunity.

There are many gambling support groups around the world who can help you regardless of whether you’re just a concerned player looking for information, or a struggling gambling addict. These include:

GamCare
Web: www.gamcare.org.uk
E-mail: info@gamcare.org.uk
Helpline: (+44) 0845 6000133
Phone: (+44) 020 7378 5200
Fax: (+44) 020 7378 5237
Address: 2 & 3 Baden Place, Crosby Row, London, SE1 1YW, UK

 

Gamble Aware
Web: www.gambleaware.co.uk
E-mail: info@responsiblegamblingtrust.org.uk
Helpline: (+44) 0808 8020 133
Phone: (+44) 020 7287 1994
Fax: (+44) 020 7734 4561
Address: 35 Piccadilly, London, W1J 0DW, UK

Gordonhouse
Web: www.gamblingtherapy.org
E-mail: webmaster@gamblingtherapy.org
Phone: (+44) 01384 241292
Address: 114 Wellington Road, Dudley, West Midlands, DY1 1UB, UK

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